Shipping policy

Shipping Policy

Last Updated: September 25, 2025

Diivine Stones is committed to delivering orders promptly and securely across India. This Shipping Policy outlines processing times, delivery options, costs, tracking, and policies for lost/damaged items.

Order Processing Times
- Orders are processed within 1-2 business days after payment confirmation, excluding weekends and public holidays.
- Orders placed after 5:00 PM IST will be processed the next business day.
- A shipping confirmation email with tracking information will be sent upon dispatch.

Shipping Methods and Delivery Timelines
- Domestic orders are shipped via reliable carriers with delivery times of 3-7 business days for metro areas and 7-12 business days for other regions.
- Delivery may be delayed due to holidays, high order volumes, or logistics disruptions.

Shipping Charges
- Shipping charges vary by location and order value; actual cost will be calculated at checkout.
- Free shipping options are available for qualifying orders above the stated threshold.

Tracking Orders
- Tracking details will be shared by email/SMS for every dispatched order.
- Customers may contact diivinestones@gmail.com for assistance with tracking.

Local Delivery and Pickup
- Local delivery and store pickup options may be available for select locations; details are shown during checkout.

Undeliverable Packages
- For packages returned due to incorrect address or unsuccessful delivery, re-shipping costs will be applied or partial refunds issued after deducting shipping fees.

 Damaged/Lost Orders
- If an order arrives damaged or is not received within the expected timeframe, notify us within 48 hours for investigation and resolution per our Refund/Cancellation Policy.

Updates to Policy
- Diivine Stones may adjust this Shipping Policy at any time. Updates will be published with a revised date.

For any shipping-related inquiries, contact diivinestones@gmail.com or visit us at Sunny Enclave, Kharar, PB, 140301, IN.