Refund policy

Return and Refund Policy 
Last Updated: September 25, 2025

Diivine Stones wants every customer to shop with confidence. Please review our return and refund terms for online purchases below.

 Return Eligibility and Timeframe
- Returns are accepted within 7 days of receiving your order.
- Items must be unused, in original packaging, with all tags and accessories included.

Items Not Eligible for Return
- Customized, personalized, or engraved items.
- Final sale and discounted products.
- Items showing signs of use, wear, or damage not attributable to transit.

How to Initiate a Return
- To start a return, contact us at diivinestones@gmail.com with your order number and details within the return window.
- We will provide instructions and a return shipping address.
- Customers are responsible for return shipping costs unless the product is damaged or incorrect upon delivery.

 Damaged or Incorrect Items
- If you receive a damaged or incorrect item, notify us within 48 hours of delivery with clear photos of the product and packaging.
- We will arrange for a replacement or initiate a full refund, including shipping charges as applicable.

Refund Process
- Once we receive and inspect the returned item, we will notify you of approval or rejection.
- Approved returns are refunded to the original payment method (Razorpay, credit/debit card, or UPI) within 5-7 business days.
- Refund processing times may vary by payment provider or bank.

Exchanges
- Direct exchanges are not offered. Please return the item for a refund, and place a new order if desired.

Late or Missing Refunds
- If you haven’t received a refund within the stated timeframe, please check your bank account, then contact your payment provider, and finally, contact us for resolution.

Policy Updates
- Diivine Stones may update this policy at any time. Changes will be posted here with the updated date.

Questions? Contact Us: 
diivinestones@gmail.com  
Sunny Enclave, Kharar, PB, 140301, IN